Reviews
Manage Reviews
In this section, you will see all the Google and Facebook reviews for your company.
In order to see any reviews, you will need to integrate your Google and Facebook accounts in the settings area.
NOTE: Depending on your user permissions, you may not have access to all of the components.
Send Manual Review Requests
You can send review requests automatically using workflows, campaigns, and triggers, or you can send them manually to individual contacts by clicking this button.
Sending Manual Review Requests
Once you click the “Send Review Request” button, you’ll need to input the contact’s information. You will need to add their name, and either a valid email address or phone number to send the review request.
No Requests Yet
If you are seeing this message, you need to collect company reviews on either Facebook or Google before you can navigate this section entirely. Before sending requests, navigate to your CRM settings and go to “Reputation Management” in order to customize what your review requests look and feel like!
If you’re not seeing the message above on your screen, continue the current guided tour!
Search For Reviews
If you have many reviews, or simply are looking for a review from a specific customer, you can use the search bar and search for their name.
Review Card
Reviews will show in the form of a card that will include the name, star rating, date submitted, and any comments made.
Reviewer Info
The name of the reviewer, along with the star rating of their review, can be found in the top left corner of the review card.
