Help Desk

Set Contact DND

Set Contact DND In order to PUBLISH workflows, you will need to establish a workflow trigger and a workflow action. Without both, you will only be able to save the workflow, not publish it. This action activates do-not-disturb for the contact. Do Not Disturb Enable Contact DND Click on the “enable DND” if the contact

Set Contact DND Read More »

Edit Conversation

Edit Conversation In order to PUBLISH workflows, you will need to establish a workflow trigger and a workflow action. Without both, you will only be able to save the workflow, not publish it. This action marks the Conversation as “Read/Unread” and Archive/Unarchive it. Managing Read Or Unread Chats You can either mark the conversation with

Edit Conversation Read More »

Add To Workflow

Add To Workflow In order to PUBLISH workflows, you will need to establish a workflow trigger and a workflow action. Without both, you will only be able to save the workflow, not publish it. This action adds a contact to another workflow. Select Workflow Select another workflow you want to add the contact to. You

Add To Workflow Read More »