Automation

Order Placed

This trigger is used when you have a workflow or series of actions to be performed when someone places an order through your Shopify store. Filters Cart Value This filter will allow you to select the cart value with additional customizations. The trigger will get activated when you have provided specific instructions such as –

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Workflow Actions

Adding Workflow Actions This is where you pick an action for this step. The actions are grouped into categories: 1. External Communications Actions 2. CRM Actions 3. Membership Actions 4. Conditions and Workflow Actions Actions Search Bar For easy/quick access, you can use the search bar by typing the action name. Workflow Action Nodes Node

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Call

Call If the contact has been assigned to a user, this event will call the user and play the whisper message. If the contact is unassigned, this event will call the number listed in Settings > Company tab > Company Phone field and play the whisper message. If the person who answers the call presses

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Voicemail

Voicemail This action pushes a pre-recorded voicemail file to that contact. Assign User Click on Assign to User if you want the calls to go to the assigned user’s phone number that has been set up in Twilio. Drop Your File You can upload the voicemail file by clicking on the “Upload File” icon. Voicemail

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Messenger

Messenger This action sends a Facebook Messenger message to the contact (contact needs to have previously messaged a connected Facebook page no more than 24 hours before arriving at this event in order for the message to be **** successfully delivered). Templates By clicking on this field, you can select from the available templates Message

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