Email & SMTP

SMTP (“Simple Mail Transfer Protocol”) is the method of communication for emails, which allows you to use the email service within your system. Setting up your SMTP will allow you to send out campaigns and more. We recommend using MailGun, but you may want to use another provider such a Gmail, Outlook, or other. Follow […]

There are many options for setting up your email within the Settings, to include a forwarding address, BCC, or even forwarding to an assigned user. Here we’ll explain each: Step 1: Navigate to Settings > SMTP and MailGun Service. Here you will see Forwarding Address, BCC Emails, and a toggle for Forward to assigned user. Choose your preferences based on the

You may want to update the unsubscribe settings in your Mailgun account, so follow these easy steps to turn the Unsubscribe feature on or off. Step 1: Log in to your Mailgun account. Step 2: Navigate to the dashboard on the lefthand side. Click Sending. Step 3: Within the sub-menu, select Domain Settings. Here you can select from

This article will show you how to setup your custom domain in Mailgun with GoDaddy as the host.You can follow a similar process with any DNS provider, but this article will show you the specific steps using GoDaddy. Step 1: Create your subdomain in Mailgun Log in to your Mailgun account and your GoDaddy (or other

When testing a campaign email, you may receive a popup notification with an error message that states “An error occurred, please try again.” The message will look like this: Check the following to ensure your email test can send: Ensure the custom values being used are valid. Be sure that custom values have proper brackets

This article will walk you through the process of creating your Mailgun account. Step 1: Select a Plan and Create an Account. Visit www.Mailgun.com and choose the account that’s right for you. Mailgun offers a variety of plans from a complimentary trial plan to different paid options. NOTE: Plans with a dedicated IP address are best for deliverability

If you are using Mailgun and replies are bouncing (not arriving in your account), follow these steps to set up replies within your Mailgun account. Before starting, ensure that you are at least on the “Foundation” plan at $35.00/month, as you will only be able to use reply routing in Mailgun with a paid Mailgun plan. Step 1: Setting

This article will walk you through the full process of setting up your Mailgun account in Cloudflare. For information on how to setup a Mailgun account, see article “Mailgun Setup”. If you are transferring your domain into Cloudflare from another DNS provider, please do so before continuing with this article. Step 1: Retrieve MX and

The email builder is an important section of your system. In the email builder, you can create and save email templates, schedule emails, and send bulk emails. Read on to learn how to navigate to and use the email builder. NOTE: If you’re finding that the drag and drop action isn’t functioning, reload the page or

In an appointment reminder, you may want to include the “Add This To Your Calendar” option to make it easy for your customers to simply put the event in their personal calendar. This can be done through the Custom Values in the template builder with a few easy steps. Step 1: Access the Message Templates  In your