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Reputation Management – How to Customize the Review Request Messages (SMS/Email)

< 1 min read

In this article, we will cover how to turn on and customize the review messages for Email/ SMS review requests. This can be found in the sub-account Settings > Reputation Management tab

Covered in this article:

How to set up and customize your review request emails/SMS

How to add a different review URL to your review request

How to enable (Toggle on) the review request feature throughout the sub-account


How to set up and customize your review request emails/SMS

Please Note:

All location users regardless of admin or user permissions will recieve a system generated 
review email every time a new review comes in - See system generated email example here

How to add a different review URL to your review request





How to enable (Toggle on) the review request feature throughout the sub-account

Please toggle the “Customize Review SMS” and “Customize Review Email”

Related Articles:

Different ways to send review requests within the CRM

How to Dispute a Google Review and Check on the Dispute Status

Reputation – Breaking Down the Reviews Tab